• Ensure to take original bill or copy after duedelivery of articles to be processed.
  • Original bill or copy needs to be presented at the time of delivery of processed articles. If original bill or copy is lost or could not be produced at the time of delivery, the delivery of processed article shall be made to the owner only after verifying his/her credentials. Express/ Urgent delivery of articles would be charged 100% extra over the regular tariff.
  • Customers are requested to examine the articles at the time of delivery, we would not be held responsible for any damages that are found after delivery of processed articles. We are not responsible for fastness.
  • Color bleed, color running, shrinkage & damages to embellishment or embroidery work on the articles during processing. At Hygienecare Nepal pvt.ltd,we would be putting in our best efforts to remove any stains or unwanted marks on the clothes, however we cannot guarantee 100% removal of stains or marks . customers will have no claim whatsoever or no rights to ask for deduction in processing charges on this account.
  • We follow a “No Claim” policy. All articles are accepted at customers risk. We shall not be held responsible for damage to articles that cannot withstand the normal cleaning or dry cleaning process.
  • We shall not be held responsible for any ornaments or jewellery fittings on your clothes getting damaged during the processing .
  • We shall not be held responsible for shrinkage, damage, cuts, holes , scratches , stain etc, becoming apparent during the wash process due to defective manufacturing, adulteration, deterioration , wear & tear, and exposure to environment.
  • We put in our best efforts to insure timely pick-up & delivery, however there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timeliness. In such cases, customers cannot claim any compensation, refunds or any reduction in charges.
  • We would not take any responsible for the clothes of the customer beyond two weeks of the scheduled delivery date. We accept no liability for any loss or damage to clothes arising due to fire, burglary etc, which are beyond our control or other similar incidences.
  • We would not take any responsibility for valuables / articles, cash, etc in advertently kept in the articles which is mutilated or unrecoverable after processing.
  • Tariff for designer –wear, high-end fabric based clothes or complex article pieces would be decided on a case –to –case basis. This pricing would be communicated to the customer directly at the outlet once the article has been examined by the exports present at the store. In case any piece of article or linen gets damaged during the processing for any reasons other than the ones outline above, the compensation for the customer would be limited to 5times the value of the charges specified to the customer for the processing or Rs2500, whichever islower.